Our future as a global travel retailer
Our strategic enablers provide the foundation for delivering WHSmith’s growth ambitions. We take a forensic approach to retail, using data and insight to optimise every aspect of our offer; develop innovative store formats that enhance the customer experience; run low-cost operations to protect margins; build high-performing teams that deliver excellence; and remain committed to driving sustainability across our business. Together, these enablers ensure we operate efficiently, adapt quickly, and create long-term value for all stakeholders.
“It has been a year of strategic progress and significant challenge, but we enter the next phase with a clear plan and renewed focus.”
Group CFO
Further links
Annual report 2025