Progress and targets
2011/12 Targets |
Progress |
Future Targets |
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Learning & Development |
Refresh L&D head office programme to relfect current business needs and increase usage by 15% year on year. |
ongoing | L&D offer refreshed and uptake increased by 10%. |
Continue to increase uptake of L&D head office programme by introducing shorter sessions to make training more accessible. Target 15% increase year on year in uptake in Travel head office.
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Provide up to 10% of all permanent DC headcount places with apprenticeships. |
achieved | Apprenticeships are now considered for any appropriate DC roles in both Swindon and Birmingham DCs. |
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Succession Planning |
Continue to source 90 per cent of all store management appointments from internal candidates until 2013. |
ongoing | Regular review of succession plans undertaken, currently on track to meet 90 per cent internal succession rate. |
Continue to source 90 per cent of all store management appointments from internal candidates until 2013. |
Diversity |
Establish a diversity strategy. |
ongoing | Reviewed diversity profile of the business and ensured that WHSmith complies with current good practice. |
Continue to review diversity profile of the business and ensure that WHSmith complies with current good practice. |
Engagement |
Focus on promoting better relations with Unite the Union and the RBA.
|
achieved | Strengthened engagement with trade unions representing our staff. Created Employee Communications Group for employees who choose not to participate in union activities. |
Review employee benefits to create a more flexible total reward package which can be tailored to the needs of each employee
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Deliver a successful 2012 Learning at Work Week, with improved participation and positive feedback. |
not achieved | Change of focus from annual Learning at Work Week activity to all-year round improved core training programmes and a wider range of self-managed learning. |
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Health and Safety |
Reduce reportable accidents recorded across the Group by five% by 2013 compared to 2010 levels. |
ongoing | The number of reportable accidents fell by 8% during the year. |
Reduce all accidents recorded across the group by 5% by 2013 compared to 2010 levels. |
Key

- Achieved

- Ongoing

- Not achieved