Corporate Responsibility
- Our policies
- Our targets
- Environment
- Marketplace
- Workplace
- Community
- WHSmith Trust
- Grant making activity
- Board of Trustees
- Trustee Meeting Dates
- Contact Details
- Grants to local charities in which members of staff are directly involved
- Supporting employee volunteering - Volunteers in Schools
- Supporting employee volunteering - Community challenges
- Supporting employee volunteering - Marathons
- Corporate Responsibility reports
Progress and targets
2010/11 Targets |
Progress |
Future Targets |
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Learning & Development |
Refresh L&D head office programme to reflect current business needs and increase usage by 15 per cent year on year. |
ongoing | New L&D offer in place and fully marketed across the Head Office population. Encourgaing signs of improved usage. |
Continue to increase uptake by 15%. |
Provide up to 10 per cent of all permanent DC headcount places with apprenticeships. |
achieved | Apprenticeships are now considered for any appropriate DC roles in both Swindon and Birmingham DCs. |
Provide up to 10 per cent of all permanent DC headcount places with apprenticeships. |
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Succession Planning |
Continue to source 90 per cent of all store management appointments from internal candidates until 2013. |
ongoing | Regular review of succession plans undertaken, currently on track to meet 90 per cent internal succession rate. |
Continue to source 90 per cent of all store management appointments from internal candidates until 2013. |
Diversity |
Deliver a company-wide programme to advise line managers on ways to |
achieved | Raised awareness of diversity issues across the business. |
Establish a Diversity Strategy. |
Engagement |
Implement the five key commitments from employee engagement research. |
achieved | The five improvements of internal communications requested by employees were implemented. |
Focus on promoting better relations with Unite the Union and the RBA. |
Deliver a successful 2012 Learning at Work Week, with improved participation and positive feedback. |
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Health and Safety |
Reduce reportable accidents recorded across the Group by five per cent by 2013 compared to 2010 levels. |
ongoing | The number of reportable accidents fell by seven per cent during the year. |
Reduce all accidents recorded across the group by five per cent by 2013 compared to 2010 levels. |
Key

- Achieved

- Ongoing

- Not achieved