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Corporate Responsibility

Progress and targets

	2010/11 Targets		Progress	Future Targets
Learning & Development	Refresh L&D head office programme to reflect current business needs and increase usage by 15 per cent year on year.	ongoing	New L&D offer in place and fully marketed across the Head Office population. Encourgaing signs of improved usage.	Continue to increase uptake by 15%.
	Provide up to 10 per cent of all permanent DC headcount places with apprenticeships.	achieved	Apprenticeships are now considered for any appropriate DC roles in both Swindon and Birmingham DCs.	Provide up to 10 per cent of all permanent DC headcount places with apprenticeships.
Succession Planning	Continue to source 90 per cent of all store management appointments from internal candidates until 2013.	ongoing	Regular review of succession plans undertaken, currently on track to meet 90 per cent internal succession rate.	Continue to source 90 per cent of all store management appointments from internal candidates until 2013.
Diversity	Deliver a company-wide programme to advise line managers on ways to support disabled employees in the workforce.	achieved	Raised awareness of diversity issues across the business.	Establish a Diversity Strategy.
Engagement	Implement the five key commitments from employee engagement research.	achieved	The five improvements of internal communications requested by employees were implemented.	Focus on promoting better relations with Unite the Union and the RBA.
				Deliver a successful 2012 Learning at Work Week, with improved participation and positive feedback.
Health and Safety	Reduce reportable accidents recorded across the Group by five per cent by 2013 compared to 2010 levels.	ongoing	The number of reportable accidents fell by seven per cent during the year.	Reduce all accidents recorded across the group by five per cent by 2013 compared to 2010 levels.

Key

: Achieved
: Ongoing
: Not achieved