Skip to content Skip to section navigation Skip to main navigation

Corporate Responsibility

Progress and targets

	2011/12 Targets		Progress	Future Targets
Learning & Development	Refresh L&D head office programme to relfect current business needs and increase usage by 15% year on year.	ongoing	L&D offer refreshed and uptake increased by 10%.	Continue to increase uptake of L&D head office programme by introducing shorter sessions to make training more accessible. Target 15% increase year on year in uptake in Travel head office.
	Provide up to 10% of all permanent DC headcount places with apprenticeships.	achieved	Apprenticeships are now considered for any appropriate DC roles in both Swindon and Birmingham DCs.
Succession Planning	Continue to source 90 per cent of all store management appointments from internal candidates until 2013.	ongoing	Regular review of succession plans undertaken, currently on track to meet 90 per cent internal succession rate.	Continue to source 90 per cent of all store management appointments from internal candidates until 2013.
Diversity	Establish a diversity strategy.	ongoing	Reviewed diversity profile of the business and ensured that WHSmith complies with current good practice.	Continue to review diversity profile of the business and ensure that WHSmith complies with current good practice.
Engagement	Focus on promoting better relations with Unite the Union and the RBA.	achieved	Strengthened engagement with trade unions representing our staff. Created Employee Communications Group for employees who choose not to participate in union activities.	Review employee benefits to create a more flexible total reward package which can be tailored to the needs of each employee
	Deliver a successful 2012 Learning at Work Week, with improved participation and positive feedback.	not achieved	Change of focus from annual Learning at Work Week activity to all-year round improved core training programmes and a wider range of self-managed learning.
Health and Safety	Reduce reportable accidents recorded across the Group by five% by 2013 compared to 2010 levels.	ongoing	The number of reportable accidents fell by 8% during the year.	Reduce all accidents recorded across the group by 5% by 2013 compared to 2010 levels.

Key

: Achieved
: Ongoing
: Not achieved