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Our commitment

People are the greatest resource of any business, and it is important that we take care of both their wellbeing and their careers. WHSmith is committed to providing all of our employees with learning opportunities to help them develop and to ensuring that employees feel engaged in the business and its priorities. We have four key business values: Customer Focus, Drive for Results, Value our People and Accountability. These values are at the heart of the way we manage our business and assess the performance of all our staff.

Engaging with our staff

We understand the importance of connecting, conversing with and congratualing our staff. We have a number of different ways of engaging and communicating with our staff in order to ensure that everyone is engaged in our business strategy and objectives. We do this through clear communication cascaded by team briefings, large employee events, intranet sites and regular e-newsletters. More...

Learning and development

Our Learning and Development programmes are designed to support our employees to reach their potential in whichever way they would like their career to progress. More...


We recognise that every one of our employees is core to the success of our business, regardless of their age, race, religion, gender, sexual orientation or physical ability. We are committed to promoting a culture of inclusion and diversity through our policies, procedures and working practices. More...

Health and safety

Our Board is committed to maintaining high standards of health and safety. The management team, supported by professional safety advisers, monitors key safety performance indicators and an annual report detailing trends, performance and recommendations is presented to the Board. The business also has a properly constituted Health and Safety Committee that comprises employees, management, trade union representatives and professional safety advisers. More...

Board accountability
Carl Cowling
Group Chief Executive
Executive accountability
Wendy Stroud
Group Human Resources Director