Our commitment
We are committed to meeting our customers’ expectations to provide a good range of products while operating our business responsibly. Our customers expect that we provide them with choice, value for money and a good shopping experience. Customers also expect reassurance that our products are made with care for the environment and that factory workers are treated fairly. We have active programmes in place to work toward meeting our customers’ expectations, in our stores, online and behind the scenes across our supply chains.
Customer focus
At WHSmith, ‘Customer Focus’ is central to our business. It is important to us that we understand our customers’ needs so that we can meet their expectations in our service, product offer and operations.
Responsible Sourcing
Forest sourcing
As a leading retailer of books and stationery products, paper constitutes a significant part of our business. We are committed to minimising the environmental impact of the paper used in own-brand products, and to do so we work to a continuing objective that all virgin (i.e. non-recycled) material used in our products is from known, legal, well-managed and credibly certified forests.
Ethical trade
We are committed to maintaining good labour standards across our supply chains. In support of this work, we engage with our suppliers to promote good standards in their factories and to support good labour conditions.