Our commitment
We are committed to meeting our customers’ expectations to provide a good range of products while operating our business responsibly. Our customers expect that we provide them with choice, value for money and a good shopping experience. Customers also expect reassurance that our products are safe and made with care for the environment and that factory workers are treated fairly. We have active programmes in place to work toward meeting our customers’ expectations, in our stores, online and behind the scenes across our supply chains.
Customer focus
‘Customer Focus’ is one of our four values and central to the way we operate our business. It is important to us that we understand our customers’ needs so that we can meet their expectations in our service, product offer and operations.
Responsible Sourcing
Forest sourcing
As a leading retailer of books and stationery products, paper constitutes a significant part of our business. We are committed to minimising the environmental impact of the paper used in own-brand products, and to do so we work to a continuing objective that all virgin (i.e. non-recycled) material used in our products is from known, legal, well-managed and credibly certified forests.
Ethical trade
We are committed to maintaining good labour standards across our supply chains. We will only place orders with reputable suppliers and manufacturers who are committed to working towards complying with the conditions set out in our Supplier Code of Conduct and Human Rights policy. We work with our suppliers to bring about incremental change through a process of factory audits and ongoing engagement to agree when improvements are required.