Corporate Responsibility
Governance and Management
Accountability for corporate responsibility sits at the highest levels within the business, with a named Board director responsible for each of the four key CR areas (marketplace,
environment, workplace, community). From an operational perspective, senior executives are tasked with ensuring that we deliver our CR objectives. These individuals are identified
under the relevant headings within this report. Each year we review the impacts of our business on our customers, on our employees, on the environment, on the communities in which we operate and on our suppliers and business partners. As part of this process we identify key risks and opportunities for the next 12 months and further into the future. This review shapes our CR strategy and the improvement targets we set, as well as the
environmental and social issues we report on annually. The Executive team is fully involved in this process and the final strategy and targets are agreed by the Board each year. Progress is reviewed quarterly by the Risk Committee.